November 30, 2004
iQ NetSolutions’ VistaPoint Enterprise delivers enterprise-wide presence monitoring and telephony call control across heterogeneous (TDM and IP) communication systems.
iQ NetSolutions, Inc announced the addition of Avaya’s IP Office and MERLIN MAGIX to the list of major vendor PBX solutions with which its VistaPoint Enterprise version 4.0 is compatible.
IQ NetSolutions’ technology is designed to bridge the gap between legacy TDM-based PBXs and new technologies such as VoIP and SIP, to use presence and call control-based applications for real-time presence visibility of every user throughout an enterprise. This will make it possible to instantly connect callers with a requested party for improved customer service and support, says the company.
The VistaPoint Enterprise suite includes productivity applications designed for a variety of users. VistaPoint Console is used by system operators for presence-based call control, while the VistaPoint Companion series offers plug-in applications for Microsoft Outlook and Windows Messenger.
The application-level solution’s strength is that it can be transparently implemented across an enterprise, even in a mixed PBX vendor environment. VistaPoint Enterprise works with all major PBX platforms (TDM and IP) from vendors including Avaya, Cisco, Mitel, Nortel, Siemens and others.
iQ NetSolutions, Inc is a privately owned company headquartered in Westborough, Massachusetts.,