Tag Archives: WAN

Dallas Cowboys Use 3Com to Go All-VoIP

November 26, 2004

 

3comThe Dallas Cowboys uses 3Com SuperStack 3 NBX IP and 3Com eXchange Call Center to leverage its WAN into a scalable, enterprise-wide phone infrastructure.

3Com IP Telephony, a division of 3Com Corporation (NASDAQ: COMS), announced that the Dallas Cowboys sports team has switched its business-critical voice services to an all-3Com VoIP solution.

Having reached the limits to expansion of its legacy PBX, and needing to add a call center to handle the volume of business generated by its ticket sales, suite sales, merchandise catalog sales and Internet catalog sales, the Cowboys decided that VoIP offered the most cost-effective scalability options.

The multi-site deployment networks 3Com SuperStack 3 NBX devices and more than 350 3Com IP phones at Texas Stadium, where home games are played, at Valley Ranch, where the team practices and coaches and the staff have offices, and at the Cowboys’ merchandising warehouse, all networked via a 3Com IP router network. The implementation is scalable up to 1,500 users.

Because VoIP converges voice and data, call center managers using the 3Com gear can readily monitor real-time graphical information about the operation’s call flows and calls-in-queue. Additionally, the call center platform is modular and scalable, allowing the team to incrementally expand its call center from the initial 15 up to 250 seats.

Brix Networks announces Service Assurance Solution

December 17, 2003

 

Brix NetworksCompany’s New BrixMon Software Provides Proactive Performance Monitoring Of IP Telephony Networks And Applications.

 

CHELMSFORD, Mass. — December 16, 2003 —Brix Networks, the trusted provider of real-time service assurance solutions to operators of service-centric networks, today announced BrixMon (TM), the company’s new performance management and service assurance software offering specifically designed for large enterprise networks.

BrixMon provides network administrators with proactive, end-to-end verification of their IP-based networks and applications, including Voice over Internet Protocol (VoIP), video, Virtual Private Network (VPN) access, and Web services. It affords remote visibility into service performance across the enterprise LAN and WAN, including branch offices, through the management of a network of software-based Brix Verifier Agents or optional hardware Brix Verifiers.

A secure, central-site software system, BrixMon provides automatic test threshold auditing, compliance analysis, sophisticated real-time and historical reporting capabilities, storage for performance data, and Application Programming Interfaces (APIs) for integration with various third-party management tools. BrixMon offers carrier-class reliability and scalability as it delivers a streamlined performance deployment environment especially for enterprises. The system supports the enterprise-standard Windows 2000 operating system, and embeds Oracle’s database management system for transparent installation and management.

BrixMon also sports a powerful, Web-based provisioning, monitoring, and reporting user interface. The easy-to-use BrixMon user interface provides a comprehensive reporting interface designed to effectively troubleshoot network operational issues, monitor network and application performance in real time, and mine historical performance data for trends. Users can choose from among a suite of pre-configured Quick Reports or create Custom Reports, while Executive Reports provide a host of bottom line-focused performance summaries.

BrixMon software supports a complete set of modular, extensible, plug-in test suites for measuring today’s IP-based services, plus network connectivity and traffic monitoring. In addition to active tests that simulate end-user transactions, BrixMon also supports tests that passively monitor network traffic. All tests can be customized to meet the precise testing requirements of an organization, and are automatically downloaded to the testing endpoints deployed throughout the enterprise.

Proactive performance management, through the continuous evaluation of easy-to-set warning and failure thresholds, gives enterprise network managers the opportunity to reroute traffic or reapportion resources and avoid degradations in service levels before their users are affected. With the optional BrixMon Alerting Package, operators can choose to be notified via e-mail, page, and SNMP traps, or to monitor the user interface for current information on IP service “hotspots.”

“Brix Networks’ real-time performance monitoring solutions provide comprehensive network and application coverage,” said Jay Mohr, network manager at the Los Angeles-based Metropolitan Water District of Southern California, a Brix customer. “Brix products allow enterprise users to assess the performance impact of IP services on their networks — and on the other critical services being delivered — before, during, and after implementation.” “BrixMon will help empower IT organizations in large enterprises with flexible and detailed analyses of IP services, including VoIP, that have significant wide area requirements,” said Dennis Drogseth, vice president at Enterprise Management Associates, an industry research firm that specializes in network management software and services. “BrixMon can then map these analyses in an automated fashion to service level requirements to prioritize their impact on business. This should help IT further evolve towards enhanced business alignment and control, as IT becomes more and more like a functioning and accountable service provider within the larger business.”

VoIP Service Testing

The optional BrixMon Advanced VoIP Test Suites enable network managers to perform pre-deployment testing, ongoing performance monitoring, and troubleshooting of VoIP networks and applications. The targeted Advanced VoIP Test Suites provide performance and quality tests for Session Initiation Protocol (SIP), H.323, or Cisco Skinny Client Control Protocol (SCCP) networks. Detailed test results pinpoint key VoIP quality factors, including call setup, media transmission performance, and voice quality.

Video Conferencing and Streaming Testing

In order for network administrators to control the performance of video services, key quality indicators – like service availability, session initiation, and video transmission quality – must be measured. The optional BrixMon Advanced Video Test Suite provides objective measurements of these quality-impacting factors, including one-way and round-trip latency, jitter, packet and frame loss, rebuffering time, server redirects, bandwidth utilization, and more.

BrixMon software delivers carrier-class functionality, reliability, and scalability and provides enterprise network administrators with complete, end-to-end, service assurance and performance management of multiple IP services from a single system.