August 16, 2004
PIKA Technologies’ customers can now decrease the complexity of their development project or accelerate a port-to-PIKA by placing design projects in the capable hands of PIKA Custom Engineering Services
Ottawa, Canada – August 8, 2004 – For almost two decades PIKA Technologies has been an ever-present force delivering innovative voice/fax/VoIP boards and software to the computer telephony developer community. The company is pleased to announce today a new service offering, PIKA Custom Engineering Services. Holding an unparalleled understanding of their development tools, along with their years of design experience, PIKA Technologies is a uniquely qualified partner to deliver custom designed features, applications and port-to-PIKA services.
From day one PIKA Technologies’ in-house engineers have fostered a customer-first philosophy. The team’s technical assistance to customers has helped to launch “PIKA Powered solutions into the market more quickly. As well, customers who have taken advantage of the engineers’ port-to-PIKA expertise have benefited from shortened development cycles. The company’s engineers are uniquely qualified to deliver these services because they have day-to-day experience designing new features and DSP applications for the PIKA MonteCarlo Software Developer Kit (SDK). Customers can decrease the complexity of their development project by placing their custom engineering needs in the capable hands of PIKA Custom Engineering.
“At GlobeStar Systems we design state-of-the-art monitoring and wireless communications for the healthcare industry. We needed a specific feature for our solution—dual tone multi-frequency (DTMF) clamping. After researching and discussing this feature unsuccessfully with a couple of other board vendors, we came to PIKA Technologies, explained Jason Wilson, Vice President Research & Development, GlobeStar Systems. “The DTMF clamping feature did not come standard in the PIKA SDK either, however, they listened to our needs and proposed that their in-house engineers custom design the feature for us. The engineering work and testing was done quickly and professionally. Our solution, GlobeStar ConnexALL, is now being deployed in a number of hospital campuses.
“We have had great success custom engineering particular features for customers and fast-tracking ports-to-PIKA. Although the service is one that our sales people will offer during a needs analysis, it is a value-added service we just recently considered taking to the next level and promoting, explained Terry Atwood, Vice President Sales, Marketing and Customer Care, PIKA Technologies. “Over the past year we’ve seen an increase in the number of customers who prefer to contract a specific custom design project to us.
Developers can augment their own design team’s skills or contract PIKA Custom Engineering for an entire project. Services available include:
• Project assessment including schedule and fees (if applicable)
• Architecture design specification
• Project management
• Custom training
• Ongoing support
Over the years PIKA Technologies has built a strong, global network of partners that are experts in specific areas of development and integration. If there is something specific customers are looking for, the company can also suggest an appropriate partner from their ever-growing partner network.161