Tag Archives: Massachusetts

iQ NetSolutions Delivers Presence in Any-to-Any Communications

November 30, 2004

 

iQ NetSolutions’ VistaPoint Enterprise delivers enterprise-wide presence monitoring and telephony call control across heterogeneous (TDM and IP) communication systems.

iQ NetSolutions, Inc announced the addition of Avaya’s IP Office and MERLIN MAGIX to the list of major vendor PBX solutions with which its VistaPoint Enterprise version 4.0 is compatible.

IQ NetSolutions’ technology is designed to bridge the gap between legacy TDM-based PBXs and new technologies such as VoIP and SIP, to use presence and call control-based applications for real-time presence visibility of every user throughout an enterprise. This will make it possible to instantly connect callers with a requested party for improved customer service and support, says the company.

The VistaPoint Enterprise suite includes productivity applications designed for a variety of users. VistaPoint Console is used by system operators for presence-based call control, while the VistaPoint Companion series offers plug-in applications for Microsoft Outlook and Windows Messenger.

The application-level solution’s strength is that it can be transparently implemented across an enterprise, even in a mixed PBX vendor environment. VistaPoint Enterprise works with all major PBX platforms (TDM and IP) from vendors including Avaya, Cisco, Mitel, Nortel, Siemens and others.

iQ NetSolutions, Inc is a privately owned company headquartered in Westborough, Massachusetts.,

Zoom Begins Shipping the V3, Zoom’s Second Major VoIP Product

November 12, 2004

 

V3 provides VoIP and Data Networking to Cable and ADSL Modem Users

Zoom Technologies, Inc’s (NASDAQ: ZOOM) new V3 connects to the Ethernet port of a cable modem or ADSL modem, and includes a router, firewall with stateful packet inspection, 4-port switching hub, and TelePort VoIP port, which lets users make conventional telephone calls or VoIP calls from the same phone.

This provides a second phone line while allowing conventional phone service for 911 emergency dialing, toll-free number dialing, or in the event of a power failure, thus addressing the difficulty many consumers have with parting from their traditional, reliable and familiar telephone service.

The Zoom V3 allows users to use their own VoIP phone service, or can come bundled with Zoom’s Global Village phone service, which allows free VoIP calls over the Internet, and low cost calls to any phone on the conventional telephone network with both pay-per-call and unlimited-in-the-US calling plans.

Other features of the Zoom V3 include:

• Integrated Firewall with Stateful Packet Inspection and NAT (Network Address Translation)

• Integration of the voice processing with the firewall in the router, to ensure reliability of VoIP calls and reduce service provider support requirements

• SIP (Session Initiation Protocol) support, for VoIP calling and other communications over the Internet

• A browser-based graphic user interface

• Compatibility with any operating system that supports an Internet browser and Javascript, including Windows, Macintosh and Linux

• A 4-port Ethernet switching hub and a USB port, allowing up to five computers to plug directly into the V3

• Flash memory for easy firmware updates

• Multi-national, multi-lingual sales and support.

Zoom has been providing communications products since 1977, under the Zoom, Hayes and Global Village brands. Today it designs and produces VoIP products, ADSL modems, cable modems, dial-up modems, Bluetooth and other communications products in over forty countries, and provides multi-lingual support from its offices in Massachusetts, Florida, and the UK.

Brix Networks announces Service Assurance Solution

December 17, 2003

 

Brix NetworksCompany’s New BrixMon Software Provides Proactive Performance Monitoring Of IP Telephony Networks And Applications.

 

CHELMSFORD, Mass. — December 16, 2003 —Brix Networks, the trusted provider of real-time service assurance solutions to operators of service-centric networks, today announced BrixMon (TM), the company’s new performance management and service assurance software offering specifically designed for large enterprise networks.

BrixMon provides network administrators with proactive, end-to-end verification of their IP-based networks and applications, including Voice over Internet Protocol (VoIP), video, Virtual Private Network (VPN) access, and Web services. It affords remote visibility into service performance across the enterprise LAN and WAN, including branch offices, through the management of a network of software-based Brix Verifier Agents or optional hardware Brix Verifiers.

A secure, central-site software system, BrixMon provides automatic test threshold auditing, compliance analysis, sophisticated real-time and historical reporting capabilities, storage for performance data, and Application Programming Interfaces (APIs) for integration with various third-party management tools. BrixMon offers carrier-class reliability and scalability as it delivers a streamlined performance deployment environment especially for enterprises. The system supports the enterprise-standard Windows 2000 operating system, and embeds Oracle’s database management system for transparent installation and management.

BrixMon also sports a powerful, Web-based provisioning, monitoring, and reporting user interface. The easy-to-use BrixMon user interface provides a comprehensive reporting interface designed to effectively troubleshoot network operational issues, monitor network and application performance in real time, and mine historical performance data for trends. Users can choose from among a suite of pre-configured Quick Reports or create Custom Reports, while Executive Reports provide a host of bottom line-focused performance summaries.

BrixMon software supports a complete set of modular, extensible, plug-in test suites for measuring today’s IP-based services, plus network connectivity and traffic monitoring. In addition to active tests that simulate end-user transactions, BrixMon also supports tests that passively monitor network traffic. All tests can be customized to meet the precise testing requirements of an organization, and are automatically downloaded to the testing endpoints deployed throughout the enterprise.

Proactive performance management, through the continuous evaluation of easy-to-set warning and failure thresholds, gives enterprise network managers the opportunity to reroute traffic or reapportion resources and avoid degradations in service levels before their users are affected. With the optional BrixMon Alerting Package, operators can choose to be notified via e-mail, page, and SNMP traps, or to monitor the user interface for current information on IP service “hotspots.”

“Brix Networks’ real-time performance monitoring solutions provide comprehensive network and application coverage,” said Jay Mohr, network manager at the Los Angeles-based Metropolitan Water District of Southern California, a Brix customer. “Brix products allow enterprise users to assess the performance impact of IP services on their networks — and on the other critical services being delivered — before, during, and after implementation.” “BrixMon will help empower IT organizations in large enterprises with flexible and detailed analyses of IP services, including VoIP, that have significant wide area requirements,” said Dennis Drogseth, vice president at Enterprise Management Associates, an industry research firm that specializes in network management software and services. “BrixMon can then map these analyses in an automated fashion to service level requirements to prioritize their impact on business. This should help IT further evolve towards enhanced business alignment and control, as IT becomes more and more like a functioning and accountable service provider within the larger business.”

VoIP Service Testing

The optional BrixMon Advanced VoIP Test Suites enable network managers to perform pre-deployment testing, ongoing performance monitoring, and troubleshooting of VoIP networks and applications. The targeted Advanced VoIP Test Suites provide performance and quality tests for Session Initiation Protocol (SIP), H.323, or Cisco Skinny Client Control Protocol (SCCP) networks. Detailed test results pinpoint key VoIP quality factors, including call setup, media transmission performance, and voice quality.

Video Conferencing and Streaming Testing

In order for network administrators to control the performance of video services, key quality indicators – like service availability, session initiation, and video transmission quality – must be measured. The optional BrixMon Advanced Video Test Suite provides objective measurements of these quality-impacting factors, including one-way and round-trip latency, jitter, packet and frame loss, rebuffering time, server redirects, bandwidth utilization, and more.

BrixMon software delivers carrier-class functionality, reliability, and scalability and provides enterprise network administrators with complete, end-to-end, service assurance and performance management of multiple IP services from a single system.