Tag Archives: 3Com IP Telephony

Dallas Cowboys Use 3Com to Go All-VoIP

November 26, 2004

 

3comThe Dallas Cowboys uses 3Com SuperStack 3 NBX IP and 3Com eXchange Call Center to leverage its WAN into a scalable, enterprise-wide phone infrastructure.

3Com IP Telephony, a division of 3Com Corporation (NASDAQ: COMS), announced that the Dallas Cowboys sports team has switched its business-critical voice services to an all-3Com VoIP solution.

Having reached the limits to expansion of its legacy PBX, and needing to add a call center to handle the volume of business generated by its ticket sales, suite sales, merchandise catalog sales and Internet catalog sales, the Cowboys decided that VoIP offered the most cost-effective scalability options.

The multi-site deployment networks 3Com SuperStack 3 NBX devices and more than 350 3Com IP phones at Texas Stadium, where home games are played, at Valley Ranch, where the team practices and coaches and the staff have offices, and at the Cowboys’ merchandising warehouse, all networked via a 3Com IP router network. The implementation is scalable up to 1,500 users.

Because VoIP converges voice and data, call center managers using the 3Com gear can readily monitor real-time graphical information about the operation’s call flows and calls-in-queue. Additionally, the call center platform is modular and scalable, allowing the team to incrementally expand its call center from the initial 15 up to 250 seats.

3Com Releases New IP-PBX for Small Business

November 12, 2004

 

3com3Com released a new IP-PBX, the 3Com NBX V3000, that integrates call management, voice mail and central office connectivity in a single box.

3Com’s IP Telephony Division released this latest component of its Convergence Applications Suite specifically for small organizations. It initially comes equipped with four central office ports, a station-side analog port for a fax machine or analog phones, and embedded applications such as an automated attendant/voice mail system with e-mail integration, desktop call management, and graphical call reports.

Built on an open architectural design, it can run third-party off-the-shelf applications, such as call center and customer relationship management, as well as PC programs like Microsoft Outlook or ACT! without having to buy additional hardware or software, allowing users to dial from their address books and manage contacts.

The NBX V3000 hardware and software supports all 3Com IP phones, gateways and accessories, and is compatible with other, existing 3Com NBX hardware. The new software supports zone paging via the speaker on system phones, and alternate busy / no-answer phone numbers such as a mobile phone, a second office or home phone number. Users can manage calls and dial contacts from their PCs or use a web browser to change how and when calls reach them. They can also review and listen to voice mails from their e-mail.

3Com first introduced the NBX IP-PBX in 1998, developing an architecture for a distributed softswitch for AT&T, and bringing the first commercially deployed carrier softswitch to market in 1999. It has been evolving the product for applications of all sizes ever since.