November 26, 2004
The Dallas Cowboys uses 3Com SuperStack 3 NBX IP and 3Com eXchange Call Center to leverage its WAN into a scalable, enterprise-wide phone infrastructure.
3Com IP Telephony, a division of 3Com Corporation (NASDAQ: COMS), announced that the Dallas Cowboys sports team has switched its business-critical voice services to an all-3Com VoIP solution.
Having reached the limits to expansion of its legacy PBX, and needing to add a call center to handle the volume of business generated by its ticket sales, suite sales, merchandise catalog sales and Internet catalog sales, the Cowboys decided that VoIP offered the most cost-effective scalability options.
The multi-site deployment networks 3Com SuperStack 3 NBX devices and more than 350 3Com IP phones at Texas Stadium, where home games are played, at Valley Ranch, where the team practices and coaches and the staff have offices, and at the Cowboys’ merchandising warehouse, all networked via a 3Com IP router network. The implementation is scalable up to 1,500 users.
Because VoIP converges voice and data, call center managers using the 3Com gear can readily monitor real-time graphical information about the operation’s call flows and calls-in-queue. Additionally, the call center platform is modular and scalable, allowing the team to incrementally expand its call center from the initial 15 up to 250 seats.