How to Pick a Reliable VoIP Provider

More than 158 million people use voice over Internet protocol (VoIP) services. Business and individual consumers appreciate VoIP services for a wide variety of reasons, but cost-effectiveness is the most prevalent reason. A consumer should search for certain criteria before committing to a new VoIP provider. The following are some areas that a person will want to look at:

Call Quality

Call quality is perhaps the most important aspect of finding a reliable VoIP provider. A high-quality VoIP call should have pin-drop quality. One can test the quality of a call by sampling the VoIP services. A good 30-minute conversation should give the person an idea about the call quality. Former and current customers may offer some input on call quality, as well.


The features are the second most important aspect to search for in a VoIP provider. VoIP providers offer a multitude of features for individuals and businesses. Some of the most common features are call waiting, conference call, sms, voicemail, call block, auto attendant, call screening, call transfer, call waiting, caller ID, call monitoring and many more. The prospective customer will want to write down a list of features that he or she needed then look for a provider that offers it.

Consumer Rankings

Consumer rankings can say a great deal about a prospective VoIP provider. A consumer can find rankings online, and they will tell stories about some people’s experiences with call quality, features, pricing, customer service and more. Rankings usually have commentary and a star rating. The star rating system usually consists of one to five stars. A three-star company is an average company. The consumer will want to go for a company that has more than three stars to receive optimum results.


Pricing is the last thing the person will want to do. The pricing varies from provider to provider, but VoIP services are usually much lower than other provider types are. Consumers can sometimes fall upon a free trial offer. The trial offer may be as low as seven days or as long as 30 days. Some trial offers require the consumer to enter a credit card number, and other trial offers do not. The consumer will be able to make a sound decision by the time the trial offer ends.

A consumer can stay with the right VoIP provider for years and never have any problems. VoIP services work on a multitude of devices such as laptops, desktops, tablets and cell phones.