December 6, 2004
Pivetal will provide real-time VoIP-specific monitoring of user-perceived quality, thanks to Telchemy’s call quality analysis software.
Telchemy, Inc and Pivetal, Ltd announced today that Pivetal has embedded Telchemy’s VQmon/SA Stream Analysis call quality algorithms in Pivetal’s new QspeeQ family of VoIP Speech Quality Monitoring products, allowing Pivetal customers to assesses user-perceived VoIP quality in real time.
This new VoIP-specific capability further enhances the ability of Pivetal’s Cortex Service Assurance Suite to identify and fix network issues before they impact on service quality levels. This meets the needs of service providers, large and small, to monitor and enforce SLAs (Service Level Agreements) at the customer premise, as they begin rolling out real-time multimedia services such as VoIP.
Traditional call quality management systems have not so far provided the diagnostic tools needed to support the SLAs for new IP-based services, generating a demand for more sophisticated capabilities.
Telchemy’s VQmon provides real-time analysis of VoIP calls, generating quality metrics including listening and conversational quality scores, and detailed diagnostic information on the severity and distribution of packet loss, discards and jitter. VQmon is standards-based call quality monitoring software that supports the IETF RFC 3611 (RTCP XR) Protocol and the new QoS reporting protocols for ITU’s H.323, H.248 and G.799.1 standards.