November 12, 2004
3Com released a new IP-PBX, the 3Com NBX V3000, that integrates call management, voice mail and central office connectivity in a single box.
3Com’s IP Telephony Division released this latest component of its Convergence Applications Suite specifically for small organizations. It initially comes equipped with four central office ports, a station-side analog port for a fax machine or analog phones, and embedded applications such as an automated attendant/voice mail system with e-mail integration, desktop call management, and graphical call reports.
Built on an open architectural design, it can run third-party off-the-shelf applications, such as call center and customer relationship management, as well as PC programs like Microsoft Outlook or ACT! without having to buy additional hardware or software, allowing users to dial from their address books and manage contacts.
The NBX V3000 hardware and software supports all 3Com IP phones, gateways and accessories, and is compatible with other, existing 3Com NBX hardware. The new software supports zone paging via the speaker on system phones, and alternate busy / no-answer phone numbers such as a mobile phone, a second office or home phone number. Users can manage calls and dial contacts from their PCs or use a web browser to change how and when calls reach them. They can also review and listen to voice mails from their e-mail.
3Com first introduced the NBX IP-PBX in 1998, developing an architecture for a distributed softswitch for AT&T, and bringing the first commercially deployed carrier softswitch to market in 1999. It has been evolving the product for applications of all sizes ever since.